A Study on customer Satisfaction towards Online Shopping.

A study of consumer satisfaction towards online shopping with special reference to Coimbatore City Muruganantham S, Nandhini S, Nivetha B and Nandhini A Abstract The importance of this study is to examine the customer satisfaction towards online shopping users in Coimbatore city. Also tried to find out various attributes of online shopping users.

CHAPTER 3 REVIEW OF LITERATURE. This chapter reviews the existent literature relating to the three parent disciplines of this research, namely, e-commerce, the retail industry, potential of e-retailing and e-retailing success factors and barriers.

Review of Literature The studies on consumer’s perception on online shopping and other rented topic in the Indian context are limited as the online shopping has entered into the market only a few years only. The literatures so far reviewed relates.

D. Prior Literature of Factors That Impact Customer Satisfaction on Online Purchasing It is imperative to be able to measure customer satisfaction in the context of e-commerce since this will define the success of the vendors (9). The literature suggests each research is different mainly by the antecedent factors of.

Literature Review on Customer Satisfaction Dr. Ankur Saxena (Technocrats Institute of Technology - MBA, Bhopal, India) 1. Introduction: Customer satisfaction is an ambiguous, abstract and confusing concept. Customer satisfaction refers to the extent to which customers are happy and delighted with the products and services provided by a business. In.

CHAPTER II REVIEW OF LITERATURE The review - Shodhganga. CHAPTER II REVIEW OF LITERATURE The review of literature is highly useful to design the study as it indicates the research gap. The divergent perceptual frameworks involving various theoretical issues and problems of the retail banking are scrutinized through the review of literature.

To measure the customer satisfaction and loyalty of online shoppers in Norway, the survey results are calculated with the help of Simple Random Sampling method and Net Promoter Score (NPS) model. The results of the survey reveal that while a good percentage of Norwegians are.

Retail store operations: Literature review and research directions. and customer satisfaction. The role of the retail store manager, which entails supervising store-level operations, may be fulfilled by an employee, a franchisee, or an owner of the store.. store associates remain key to the customer shopping experiences, directly.

EXPLORING KEY FACTORS FOR CUSTOMER SATISFACTION IN ONLINE SHOPPING: A SYSTEMATIC LITERATURE REVIEW 168 Factors affecting customer satisfaction in an online shopping context Previous researchers have attempted to identify what affects customer satisfaction from different perspectives and in different contexts; but there is a.

Online Shopping-A Literature Review Sanjay Kumar Assistant Professor- BRCMCET,Bahal Abstract: Online Shopping play a great importance in the modern business environment. Online shopping has opened the door of opportunity and advantage to the firms. This paper analyzed the different issue of online shopping. The research.

CUSTOMER SATISFACTION BETWEEN AMAZON AND FLIPKART CUSTOMERS IN AN EDUCATIONAL INSTITUTION. Key Words: E-commerce, E-tailers, Online Shopping, Customer Satisfaction, Online transaction 1. INTRODUCTION. REVIEW OF LITERATURE For the above stated objectives, a detailed review of literature has been done and the information.

LITERATURE REVIEW 2.1 INTRODUCTION This chapter begins with the research framework of the study, followed by the. quality and customer satisfaction as well as loyalty in Korean restaurants. Another seminal work is the study conducted by Dube et al. (1994). Dube et al.