DECLARETION. I hereby certify that the work which is being presented in the project entitled, “A study on customer satisfaction for BSNL LANDLINE and MOBILE services in SONEPAT.” in partial.
Literature Review on Customer Satisfaction Dr. Ankur Saxena (Technocrats Institute of Technology - MBA, Bhopal, India) 1. Introduction: Customer satisfaction is an ambiguous, abstract and confusing concept. Customer satisfaction refers to the extent to which customers are happy and delighted with the products and services provided by a business. In other words satisfaction is the state of mind.Telecom Service. The major players in the market are (i) BSNL (ii) Airtel (iii) Reliance (iv) Vodafone (v) Aircel and (vi) Idea. The main objectives of the study are:-(i) To study the customer satisfaction towards mobile service providers. (ii) To study and identify how the customers are benefited.Review Literature Customer Satisfaction Airtel. review literature customer satisfaction airtel thesis custom menu style Review Literature Customer Satisfaction Airtel venn diagram homework help dissertation fellowships humanitiesgetting a girlfriend in college Review Of Literature On Customer Satisfaction In Airtel the help belonging essay a tale of two cities essay helpthesis preparation.
Review Of Literature On Customer Satisfaction In Bsnl. review of literature on customer satisfaction in bsnl Review of literature is necessary for the exact understanding of the topic. chapter is allotted for the review due to this.
Private and Public (BSNL) mobile service providers there is a least probability for this selection not representing the entire crew of Private players. The study is with specific to Pudukkottai town so the findings landed in this study may not be applicable in other areas where the customer share of the Mobile service providers could vary.
Introduction To Customer Satisfaction And Loyalty. Chapter 1: Introduction 1.1 Introduction to Customer Satisfaction and Loyalty 1.1.1 Mobile service is one of the growing sectors in India. With economy opening up in this sector, competition has increased manifold. The entry of private companies promoted the use of cellular phones in the country. Brutal competition, advancement in.
Factors affecting customer satisfaction is of worth importance in order to know the reasons or the factors which are responsible to create satisfaction among customers for a particular brand.
Mobile service providers will be benefited from the research, the ways to improve their quality of service and to support more users in their system. The present study has been made to identity the customer’s attitude towards cell phones ,telephones,broadband services of BSNL and AIRTEL in Gwalior Division. Many private operators have entered in to the cellular segment to provide services.
LITERATURE REVIEW Deoskar Aruna (2009), in her study “A study of mobile services from customer’s perspective”, shows the spectacular revolution in information technology happened in India which boosted telecom sector. The main objective is to study the impact of customer service on customer satisfaction and to associate various factors like data coverage, billing facilities with it. The.
An analysis on the customer loyalty of BSNL Dr. Jessy John 1 ABSTRACT The rationale of this paper is to explore the factors that influence customer loyalty of BSNL (Bharat Sanchar Nigam Ltd) mobile customers. BSNL, being the pioneer in public mobile sector still have a strong customer base, but over the past few years a steady thinning is happening in its customer base. The paper investigates.
REVIEW OF LITERATURE Review of Literature helps in getting the view of current trends in the industry and it helps accruing an idea in which way the study should be focused. It also helps in getting a reference to how the study should be preceded. B. Adhinarayanan and K. Balanagagurunathan(2011) in their article entitled, “A Study on Customer Satisfaction towards Reliance Telecom in.
Hence more the customer satisfaction better is the business and bonding with the customer. REVIEW OF LITERATURE: Dr. M. Prakash and M. Manickam in their study entitled “Analyze the Customers Satisfaction Level towards the landline service provided by BSNL opined that each and every activities starts and ends with customer in business scenario.
The services of customer care service center are not proper, so company should take proper measures to solve this problem. CONCLUSION The prime purpose of this research paper was to research about the factors that influence customer satisfaction of BSNL customers. The objective of the paper is achieved.
REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers, customer satisfaction.
LITERATURE REVIEW According to Kotler and Armstrong (2010) price is an amount of money charged for a product or service. Chakraborty and Sengupta (2014), Santouridis and Trivellas (2010) found pricing structure is one of the major determinants of affecting customer satisfaction for any organization to build a sustainable competitive differentiation. Customer satisfaction are normally measured.
Relation of the Care to Customer Satisfaction. Innis and La Londe ( 1994 ) discovered that several client satisfaction variables significantly affect a customer’s entire client satisfaction. Customer service attributes received high evaluations for the importance of client satisfaction. Attributes for physical distribution of client service.
Keywords: Mobile services, customer preferences, customer satisfaction, Coimbatore city. INTRODUCTION Mobile services were introduced in India in the late 1990s and the population is the main advantage for any market player operating in India. The mobile network service providers are.